I obsess about how we talk to our customers, whether that’s in product or whether that’s directly through messaging and brand marketing. My obsession is understanding our customer better—the psychology behind why he makes certain decisions on his daily journey and how we can serve his needs better. The better I do that, the better the entire business is— both on the product and on the marketing side.
Globalization is Challenged
For years, the industry has relied on globalization as a solution that delivered cost-effective materials. Now, sourcing materials are part of the challenge. Could anyone have possibly predicted that just as we were coming out of the worst part of the global pandemic that a war would break out? Ukraine may be a small country, but it is pivotal politically and geographically for both food (Ukraine is a major wheat supplier) and oil (most of Europe imported oil from Russia and have stopped because of the invasion.
“None of us expected that after covid, another massive global crisis would emerge,” says Seitz.
Global struggles have a direct effect on US construction in some fashion, and all these factors make it more difficult to consider offshore manufacturing, at least in the short term. Complicating matters is that fewer and fewer people in America can actually put things together.
It’s the agency’s responsibility to have everything organized, to simplify the process and make the job simpler for vendors, contractors, and partners, but that’s far more difficult to do when everything is so much more unpredictable.